We have AMS for our Landmark environment, but we are supporting our S3 environment. The Infor manager of our AMS project had a couple meetings. I thought the process would have been explained as to what our roles were. The meetings were cancelled a couple months ago because she is part of the project meeting. It seems like the process keeps changing, and I never know when I am to do a task until it has to be done today or when I am late. Our environment has been built, and we have not been presented with an exit document. I asked the question why our DB was not built where we expected and received a draft version of the exit document stating the DB was built where we expected but the configuration files showed otherwise. None of the links except for the Rich Client worked. Yesterday, I had to get the Candidate Canvas up and operational, and I thought AMS was to get the system up and perform the testing. I have never seen the system, so I do not know what to look for. I assumed the links did not work because it was not complete. It turned out that the URLs were wrong in the exit document (draft version), and I had to have some ports opened. I obviously do not want to continue in this mode. I thought that AMS would tell us the port numbers we need to open when there was an issue.
In addition, I thought I could ask the project team questions when I did not understand something. Now, I am told I need to put in Infor Xtreme incidents for questions and for work to be done. I thought I would be putting in incidents to AMS when something was not functioning. I thought the Infor project team would be the ones requesting additional data areas or fielding questions.
Does anyone know how AMS is supposed to work? I am told one thing one day and something else the next. I am frustrated.
THANKS!
Hi Angela, Our organization also uses AMS for S3 and Landmark. We have had a lot of problems with them as well, but they have been improving recently. We've had problems with them identifying dependencies, doing what they say they will do, sticking to timelines, ensuring outsourced resources are available to commit changes after hours, and other issues. many times we'll find all sorts of issues with our grid first and when we had system issues, AMS was often the last group to know about any problems. Our industry is a 24/7 industry where we need to know everything about our systems for regulatory and compliance purposes. So it has been a painful experience to work with vendors who do not share your organization's concerns or want to accomodate those needs. In hindsight... we probably should have hosted our environment internally. We've had all sorts of frustrating issues arise. PM me if you'd like further detail about what to look out for.
But again, I'd hate to end on such a negative note, because Infor has been proactive in trying to resolve many of our issues (though not always successfully). I've never worked with a vendor who has said what they did at Inforum 2014 [paraphrasing]- "[We know there have been problems with our relationship with some of our clients, and we want to fix that. Please help us fix those issues]". I do need to give them credit for that.